Outage in Shipwell

LTL Dispatching and Tracking Disruption

Resolved Minor
June 20, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Hello Valued Customer, Shipwell is currently facing a disruption in LTL Dispatching and Tracking stemming from degraded performance with a third-party provider. The third-party provider has identified the root cause and is working on implementing a fix. The situation is being closely monitored by Shipwell Support. We apologize for the inconvenience this caused and our team will provide an update as soon as possible. Thanks, Shipwell Customer Support

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/20/2024 05:21PM

Hello Valued Customer,

The issue surround a disruption in LTL Dispatching and Tracking stemming from degraded performance with a third-party provider has been resolved.

We apologize for the inconvenience this caused and our support team will continue to monitor situation.

Thank you,
Shipwell Customer Support

IDENTIFIED over 1 year ago - at 06/20/2024 02:53PM

Hello Valued Customer,

Shipwell is currently facing a disruption in LTL Dispatching and Tracking stemming from degraded performance with a third-party provider. The third-party provider has identified the root cause and is working on implementing a fix. The situation is being closely monitored by Shipwell Support.

We apologize for the inconvenience this caused and our team will provide an update as soon as possible.

Thanks,
Shipwell Customer Support

Latest Shipwell outages

Mileage Program Incident - about 2 months ago
LTL Rating, Dispatching, Tracking and Imaging Disruption - 2 months ago
Parcel Labels Not Appearing in Shipment Documents - 3 months ago
Shipwell Distance Calculation Issue - 4 months ago
Issues Logging Into Shipwell - 5 months ago

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