Outage in Shopify

Some customers experiencing issues with the Shop App and Shop Pay

Resolved Minor
October 01, 2025 - Started 5 days ago - Lasted 40 minutes
Official incident page

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Outage Details

Some customers may experience issues with the Shop App and Shop Pay at checkout. Actions in the app may result in intermittent errors.
Components affected
Shopify API & Mobile Shopify Checkout
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/01/2025 05:03PM

The monitoring period for this issue has ended and no further impact has been observed.

MONITORING 5 days ago - at 10/01/2025 04:32PM

The issues with Shop App and Shop Pay have resolved, and those services are being monitored.

INVESTIGATING 5 days ago - at 10/01/2025 04:24PM

Some customers may experience issues with the Shop App and Shop Pay at checkout. Actions in the app may result in intermittent errors.

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