Outage in Shopify

Some customers experiencing issues with the Shop App and Shop Pay

Resolved Minor
October 01, 2025 - Started 2 months ago - Lasted 40 minutes
Official incident page

Incident Report

Some customers may experience issues with the Shop App and Shop Pay at checkout. Actions in the app may result in intermittent errors.
Components affected
Shopify Checkout Shopify API & Mobile

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/01/2025 05:03PM

The monitoring period for this issue has ended and no further impact has been observed.

MONITORING 2 months ago - at 10/01/2025 04:32PM

The issues with Shop App and Shop Pay have resolved, and those services are being monitored.

INVESTIGATING 2 months ago - at 10/01/2025 04:24PM

Some customers may experience issues with the Shop App and Shop Pay at checkout. Actions in the app may result in intermittent errors.

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