Outage in Shopify

Klarna payment gateway is experiencing degraded performance

Resolved Minor

September 02, 2026 - Started 1 day ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Klarna's payment gateway experienced degraded performance for approximately 6.5 hours, disrupting checkouts for Shopify merchants and buyers using Klarna as a payment option. Shopify identified the issue as originating with Klarna and coordinated with them toward a resolution. The incident was classified as minor, with Checkout listed as the affected component.

We are aware of an issue with Klarna, which may be affecting checkouts using this gateway, and other related performance issues.

Components affected

Shopify Checkout

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Latest Updates ( sorted recent to last )

IDENTIFIED about 23 hours ago - at 09/02/2026 09:56PM

We continue to work on resolving the issue with the third-party provider.

IDENTIFIED about 24 hours ago - at 09/02/2026 08:52PM

We have identified the problem with Klarna payment gateway as well as related integrations and we are working with the third-party provider towards a solution.

INVESTIGATING 1 day ago - at 09/02/2026 08:12PM

We are still investigating degraded performance issues with the Klarna payment gateway for some merchants and buyers. Please also refer to Klarna's status page for their latest updates while we continue to monitor the impacts to Shopify shops here.

INVESTIGATING 1 day ago - at 09/02/2026 07:52PM

We are aware of an issue with Klarna, which may be affecting checkouts using this gateway, and other related performance issues.

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