Outage in Sierra Wireless

Service Disruption Notification (GNOC-496)

Resolved Major
May 28, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless DNA (Finnish SIMs) - Data Sierra Wireless Telia (Swedish SIMs) - CSD Sierra Wireless Telia (Swedish SIMs) - Voice Sierra Wireless SW (French SIMs) - Voice Sierra Wireless SW (French SIMs) - Data Sierra Wireless SW (French SIMs) - SMS Sierra Wireless MVR (Managed VPN Router) Sierra Wireless SMS Connect Sierra Wireless Virtual Modem Sierra Wireless Communication Server Broadcast Sierra Wireless Email2SMS Sierra Wireless iGate 3.0 Sierra Wireless iGate MMS Sierra Wireless iGate SMS Sierra Wireless iSMSC Sierra Wireless Netcom (Norwegian SIMs) - Voice Sierra Wireless Netcom (Norwegian SIMs) - CSD Sierra Wireless DNA (Finnish SIMs) - SMS Sierra Wireless DNA (Finnish SIMs) - Voice Sierra Wireless DNA (Finnish SIMs) - CSD Sierra Wireless Netcom (Norwegian SIMs) - Data Sierra Wireless Communication Server Dialog Sierra Wireless IP Connect CSD Sierra Wireless Maingate Manager Sierra Wireless Netcom (Norwegian SIMs) - SMS Sierra Wireless Telia (Swedish SIMs) - Data Sierra Wireless Telia (Swedish SIMs) - SMS Sierra Wireless Communication Server GSM Data
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/28/2022 10:55AM

We identified the cause of the service disruption. Corrective action has been taken. We are currently monitoring to ensure stability. We will consider this incident resolved if no further impacts are observed after two hours.

INVESTIGATING over 3 years ago - at 05/28/2022 10:15AM

Sierra engineers are continuing to investigate. The cause of the incident has not yet been determined and no ETR is currently available. We will provide next update as soon as we have additional information.

INVESTIGATING over 3 years ago - at 05/28/2022 09:34AM

Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

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Essentials5 Subscriptions Degradation in EU Region Service Notification: (GNOC-9404) - 22 days ago
Service degradation Notification for Smart Connectivity SIM Subscription in EU/NAM Region (GNOC-9345) - 27 days ago
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