Outage in Sierra Wireless

Service Disruption Notification (GNOC-1219)

Resolved Major
September 17, 2022 - Started about 2 years ago - Lasted about 15 hours
Official incident page

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Outage Details

Sierra Wireless is experiencing a disruption with MES Messaging. Alerts being sent via SMS messages to subscriber handsets may not be delivered. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless MES - SMS
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 09/17/2022 03:56PM

Corrective action has been taken to resolve this issue. We are starting to see successful message delivery now. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

Our Executive Team is fully engaged and has scheduled a meeting with the messaging vendor Leadership for Monday (9/19). We apologize for the inconvenience this incident has caused.

IDENTIFIED about 2 years ago - at 09/17/2022 03:29PM

We are still experiencing service disruption with MES Messaging. SMS alert messages are not successfully delivered to subscriber handsets.

We continue to work with our messaging vendor for resolution. ETR is still not determined.

IDENTIFIED about 2 years ago - at 09/17/2022 02:29PM

We are still experiencing service disruption with MES Messaging. SMS alert messages are not successfully delivered to subscriber handsets.

We continue to work with our messaging vendor for resolution. ETR is still not determined.

IDENTIFIED about 2 years ago - at 09/17/2022 01:31PM

We are still experiencing service disruption with MES Messaging. SMS alert messages are not successfully delivered to subscriber handsets.

We continue to work with our messaging vendor for resolution. ETR is still not determined.

IDENTIFIED about 2 years ago - at 09/17/2022 12:33PM

We are still experiencing service disruption with MES Messaging. SMS alert messages are not successfully delivered to subscriber handsets.

We continue to work with our messaging vendor for resolution. ETR is still not determined.

IDENTIFIED about 2 years ago - at 09/17/2022 11:30AM

We are still experiencing service disruption with MES Messaging. SMS alert messages are not successfully delivered to subscriber handsets.

We continue to work with our messaging vendor for resolution. ETR is still not determined.

IDENTIFIED about 2 years ago - at 09/17/2022 10:30AM

We are still experiencing service disruption with MES Messaging. SMS alert messages are not successfully delivered to subscriber handsets.

We continue to work with our messaging vendor for resolution. ETR is still not determined.

IDENTIFIED about 2 years ago - at 09/17/2022 09:30AM

We are still experiencing service disruption with MES Messaging. SMS alert messages are not successfully delivered to subscriber handsets.

We continue to work with our messaging vendor for resolution. ETR is still not determined.

IDENTIFIED about 2 years ago - at 09/17/2022 08:31AM

We are still experiencing service disruption with MES Messaging. SMS alert messages are not successfully delivered to subscriber handsets.

We continue to work with our messaging vendor for resolution. ETR is still not determined.

IDENTIFIED about 2 years ago - at 09/17/2022 07:31AM

We are still experiencing service disruption with MES Messaging. SMS alert messages are not successfully delivered to subscriber handsets.

We continue to work with our messaging vendor for resolution. ETR is still not determined.

IDENTIFIED about 2 years ago - at 09/17/2022 06:35AM

We are still experiencing service disruption with MES Messaging. SMS alert messages are not successfully delivered to subscriber handsets.

We continue to work with our messaging vendor for resolution. ETR is still not determined.

IDENTIFIED about 2 years ago - at 09/17/2022 05:30AM

We have identified the cause of the service disruption and are currently working with the service provider to resolve the issue. Sierra Wireless is experiencing a service disruption with MES Messaging. Alerts being sent via SMS messages to subscriber handsets may not be delivered.

No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING about 2 years ago - at 09/17/2022 04:29AM

We have identified the cause of the service disruption and are currently working with the service provider to resolve the issue. Sierra Wireless is experiencing a service disruption with MES Messaging. Alerts being sent via SMS messages to subscriber handsets may not be delivered.

No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING about 2 years ago - at 09/17/2022 03:28AM

Sierra Wireless is experiencing a disruption with MES Messaging. Alerts being sent via SMS messages to subscriber handsets may not be delivered.

We are engaging with our service provider and still investigating to determine the cause of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING about 2 years ago - at 09/17/2022 02:14AM

Sierra Wireless is experiencing a disruption with MES Messaging. Alerts being sent via SMS messages to subscriber handsets may not be delivered.

We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING about 2 years ago - at 09/17/2022 01:12AM

Sierra Wireless is experiencing a disruption with MES Messaging. Alerts being sent via SMS messages to subscriber handsets may not be delivered.

We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

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