Outage in Sierra Wireless

Service Disruption Notification - AirVantage Device Communication Latency (GNOC-2446)

Resolved Minor
March 08, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Sierra Wireless is experiencing a disruption in AirVantage services listed below. Our engineers have identified the root cause and are seeing improvement at this time. They are monitoring this issue closely. AirVantage customers may experience latency on device communication in the EU. No ETR is currently available. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless Device Front End (EU)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/08/2023 09:21PM

We have been closely monitoring since device communication returned to normal and have observed no additional impacts. We are considering this issue resolved at this time.

MONITORING over 1 year ago - at 03/08/2023 08:15PM

Device communication has returned to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

MONITORING over 1 year ago - at 03/08/2023 07:01PM

As a result of this incident customers may experience delays when retrieving reports and device data. Our engineers report continued improvement as latency is steadily decreasing. No ETR is currently available.

We will provide an update as soon as we have additional information.

MONITORING over 1 year ago - at 03/08/2023 06:19PM

Sierra Wireless is experiencing a disruption in AirVantage services listed below. Our engineers have identified the root cause and are seeing improvement at this time. They are monitoring this issue closely. AirVantage customers may experience latency on device communication in the EU. No ETR is currently available.

We will provide an update as soon as we have additional information.

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