Outage in Sierra Wireless

Service Disruption Notification - AirVantage Usage History Delay (GNOC-3475)

Resolved Minor
August 04, 2023 - Started 11 months ago - Lasted about 14 hours
Official incident page

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Outage Details

Sierra Wireless is experiencing degradation in the AirVantage platform services listed below. This would affect delays in usage view and SIM consumption alerting within the AirVantage UI. Our engineers engaged on a technical bridge have identified the root cause and are working to resolve this issue. No ETR is currently available. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless API (EU) Sierra Wireless UI (EU) Sierra Wireless Data Push (EU)
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 08/05/2023 01:13AM

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

IDENTIFIED 11 months ago - at 08/04/2023 05:24PM

We are seeing significant improvement with the AirVantage platform services since the corrective action was taken. The recovery process is working well and we should see a return to normal soon. We will send another update as soon we see full recovery.

IDENTIFIED 11 months ago - at 08/04/2023 11:44AM

Sierra Wireless is experiencing degradation in the AirVantage platform services listed below. This would affect delays in usage view and SIM consumption alerting within the AirVantage UI. Our engineers engaged on a technical bridge have identified the root cause and are working to resolve this issue. No ETR is currently available.

We will provide an update as soon as we have additional information.

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