Outage in Sierra Wireless

Service Disruption Notification - AirVantage Usage History Delay (GNOC-3507)

Resolved Minor
August 09, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Sierra Wireless is experiencing service degradation on the AirVantage platform in Europe, see listed below. This would affect delays in usage view and SIM consumption alerting within the AirVantage UI. Our engineers engaged on a technical bridge have identified the root cause and are working to resolve this issue. No ETR is currently available. Note: Billing will be unaffected. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless Data Push (EU) Sierra Wireless API (EU) Sierra Wireless UI (EU)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/09/2023 01:26PM

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

MONITORING over 1 year ago - at 08/09/2023 12:14PM

Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

INVESTIGATING over 1 year ago - at 08/09/2023 11:24AM

Semtech/Sierra Wireless is continuing to experience service degradation on the AirVantage platform in Europe, see components listed below. This would affect delays in usage view and SIM consumption alerting within the AirVantage UI. Our engineers remained engaged on a technical bridge working toward resolving the issue. No ETR is currently available.
Note: Billing is unaffected.

We will provide an update as soon as we have additional information.

INVESTIGATING over 1 year ago - at 08/09/2023 09:14AM

Sierra Wireless is experiencing service degradation on the AirVantage platform in Europe, see listed below. This would affect delays in usage view and SIM consumption alerting within the AirVantage UI. Our engineers engaged on a technical bridge have identified the root cause and are working to resolve this issue. No ETR is currently available.

Note: Billing will be unaffected.

We will provide an update as soon as we have additional information.

Latest Sierra Wireless outages

Service Degradation Notification for Essentials1, Essentials3 SIM Subscriptions in the Country of Benin (GNOC-6680) - about 9 hours ago
Service Degradation Notification for Essentials3 SIM Subscriptions (GNOC-6681) - about 22 hours ago
Service Impairment Notification for Verizon Wireless Broadband Access / MNS Customers (GNOC-6679) - 1 day ago
EU AirVantage Display and Alerting Degradation (GNOC-6653) - 4 days ago
Service Disruption Notification - Maingate Service Degradation (GNOC-4463) - 11 months ago

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