Outage in Sierra Wireless

Service disruption notification - Managed Network Services degraded in America Midwest & Northeast regions (GNOC-3508).

Resolved Minor
August 09, 2023 - Started over 1 year ago - Lasted about 9 hours
Official incident page

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Outage Details

Semtech/Sierra Wireless is experiencing service degradation on the Managed Network Services in America Midwest & Northeast regions see components listed below. This would affect the connectivity (data). Our engineers are engaged to identify the root cause and are working to resolve this issue. No ETR is currently available.
Components affected
Sierra Wireless Connectivity
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/09/2023 11:27PM

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

MONITORING over 1 year ago - at 08/09/2023 09:30PM

Corrective action has been taken to resolve this issue and we are seeing significant improvement. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

INVESTIGATING over 1 year ago - at 08/09/2023 07:56PM

Semtech/Sierra Wireless partner carrier is still investigating to determine the cause and scope of the impact and continuing to work towards a resolution.

No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING over 1 year ago - at 08/09/2023 04:32PM

Semtech/Sierra Wireless is continuing to experience disruption in the Managed Network Services in America Midwest & Northeast regions. We are still investigating to determine the cause and scope of the impact.

No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING over 1 year ago - at 08/09/2023 02:00PM

Semtech/Sierra Wireless is experiencing service degradation on the Managed Network Services in America Midwest & Northeast regions see components listed below.

This would affect the connectivity (data). Our engineers are engaged to identify the root cause and are working to resolve this issue. No ETR is currently available.

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