Outage in Sierra Wireless

SIM Activation Operation Failures (GNOC-3612)

Resolved Minor
August 25, 2023 - Started 10 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Semtech/Sierra Wireless is experiencing SIM Activation Operations Failures with AirVantage. Impacted customers may receive a message indicating "Error received from operator… System cannot be activated." We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless UI (EU) Sierra Wireless API (EU)
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 08/25/2023 03:54PM

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

MONITORING 10 months ago - at 08/25/2023 01:30PM

We are still monitoring to ensure stability and full recovery. We will send a final update after we confirm the issue is fully resolved.

MONITORING 10 months ago - at 08/25/2023 11:53AM

Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

INVESTIGATING 10 months ago - at 08/25/2023 09:53AM

Semtech/Sierra Wireless is experiencing SIM Activation Operations Failures with AirVantage. Impacted customers may receive a message indicating "Error received from operator… System cannot be activated."
We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

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