Outage in Sierra Wireless

Service Disruption Notification – Maingate Service Impairment (GNOC-4391)

Resolved Minor
December 05, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Semtech/Sierra Wireless is experiencing a disruption with the Maingate services. We are investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/05/2023 03:15AM

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

MONITORING about 1 year ago - at 12/05/2023 01:15AM

Corrective action has been taken to resolve this issue. Effected components are now in operational. We are continuing to monitor for stability. We will consider this resolved if no further impacts are observed during our monitoring period.

MONITORING about 1 year ago - at 12/05/2023 12:52AM

It looks like the Issue has been identified & resolved . GNOC is closely monitoring this matter.

INVESTIGATING about 1 year ago - at 12/05/2023 12:41AM

We have engaged our carrier partner to resolve this issue . Their engineer is working to identify the issue . We will update soon .

INVESTIGATING about 1 year ago - at 12/05/2023 12:08AM

Semtech/Sierra Wireless is experiencing a disruption with the Maingate services. We are investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

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