Intermittent Verizon SIM Activation Failures (GNOC-4398)

This incident has been resolved.

The final corrective actions have been taken to resolve this issue. Additional testing confirmed that activations are processing successfully. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

We have finished the testing and implemented the fix for part of the services. However, we expect more time for confirmation for the full recovery. We apologize for any inconvenience this may have caused. We will keep you updated on the progress of the fix.

Issue Summary:
Semtech/Sierra Wireless identified an API call name issue between our partner carrier. Customers may experience degradation during the activation/update process on our platform.

We have finished the testing and implemented the fix for part of the services. However, we expect more time for confirmation for the full recovery. We apologize for any inconvenience this may have caused. We will keep you updated on the progress of the fix.

Issue Summary:
Semtech/Sierra Wireless identified an API call name issue between our partner carrier. Customers may experience degradation during the activation/update process on our platform.

The issue has been identified and we continue working on a fix. We apologize for any inconvenience this may have caused. We will keep you updated on the progress of the fix.

Issue Summary:
Semtech/Sierra Wireless identified an API call name issue between our partner carrier. We are working on a resolution.

The issue has been identified and we continue working on a fix. We apologize for any inconvenience this may have caused. We will keep you updated on the progress of the fix.

Issue Summary:
Semtech/Sierra Wireless identified an API call name issue between our partner carrier. We are working on a resolution.

The issue has been identified and a fix is being implemented.

We are still continuing to investigate this issue. We will keep you posted with updates.

We are continuing to investigate this issue.

Our Partner Carrier has reported slowness on their switch which is causing intermittent Verizon SIM Activation Failures. Their engineers are working to determine the cause and resolution. The estimated time of resolution is 24 hours.