Outage in Sierra Wireless

EU AirVantage Usage Display and Alerting Degradation (GNOC-6993)

Resolved Minor
January 13, 2025 - Started 24 days ago - Lasted about 3 hours
Official incident page

Need to monitor Sierra Wireless outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Sierra Wireless, and never miss an outage again.
Start Free Trial

Outage Details

We are currently experiencing a service degradation on the AirVantage EU platform, impacting the transmission of usage records. Subscribed customers may notice delays in data push services related to connectivity usages. Our engineering team is actively working to resolve the issue and restore normal service. Impact: • Affected: Delays in data push for connectivity usages, widget displays and alerts based on connectivity data. • Unaffected: Provisioning operations, traffic, and device data management remain fully operational. Further updates will be provided as soon as more information becomes available.
Components affected
Sierra Wireless API (EU) Sierra Wireless Data Push (EU)
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 01/13/2025 11:22AM

This incident has been resolved.

MONITORING 24 days ago - at 01/13/2025 09:21AM

We have identified the issue on the AirVantage EU platform. Our engineering team has implemented corrective actions. Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact:
Affected: Delays in data push for connectivity usages and alerts based on connectivity data.
Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

INVESTIGATING 24 days ago - at 01/13/2025 08:22AM

We are currently experiencing a service degradation on the AirVantage EU platform, impacting the transmission of usage records. Subscribed customers may notice delays in data push services related to connectivity usages. Our engineering team is actively working to resolve the issue and restore normal service.

Impact:
• Affected: Delays in data push for connectivity usages, widget displays and alerts based on connectivity data.
• Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

Further updates will be provided as soon as more information becomes available.

Latest Sierra Wireless outages

Service Impairment Notification for Essentials 1&Essentials 5 SIM Subscriptions (GNOC-7206) - about 20 hours ago
Service Impairment Notification for Essentials 1 SIM Subscriptions (GNOC-7193) - 1 day ago
Service Degradation Notification for Essentials 2 SIM Subscriptions in EU Region (GNOC-7133) - 6 days ago
EU AirVantage Usage Display and Alerting Degradation (GNOC-7120) - 7 days ago
Service Degradation Notification for Essentials1 SIM Subscriptions in NAM Region (GNOC-7091) - 11 days ago

Stop chasing third-party outages across multiple status pages

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3722 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook