EU AirVantage Degradation in Alerting based on Monthly or Daily Data (GNOC-7409)

This incident has been resolved.

We have identified the issue on the AirVantage EU platform. Our engineering team has implemented corrective actions. Services have been restored, and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact:
• Affected: There was Degradation in alerting based on Monthly or Daily Data. Subscribed customers may have experienced delays in data push for connectivity usage, alerting based on aggregated datapoints, or connectivity usage records after February 24th.

• Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

Our engineering teams are closely monitoring progress and awaiting confirmation that the Monthly and Daily Datapoints and connectivity usage records are up to date. We are continuing to observe improvements in the data aggregation process.

Impact:
• Affected: There was Degradation in Alerting based on Monthly or Daily Data. Subscribed customers may have experienced delays in data push for connectivity usage, alerting based on aggregated datapoints, or connectivity usage records after February 24th.
• Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

Further updates will be provided as soon as more information becomes available.

Following our provider’s fix, we are continuing to observe improvements in the data aggregation process. Our engineering teams are closely monitoring the progress and awaiting confirmation that the Monthly and Daily Datapoints and connectivity usage records are up to date.

Impact:
• Affected: There was Degradation in Alerting based on Monthly or Daily Data. Subscribed customers may have experienced delays in data push for connectivity usage, alerting based on aggregated datapoints, or connectivity usage records after February 24th.
• Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

Further updates will be provided as soon as more information becomes available.

Our provider has implemented a fix, and our engineers are beginning to observe improvements in the aggregation process. Our team is closely monitoring the progress and awaiting confirmation that the Monthly and Daily Datapoints and connectivity usage records are up to date.

Impact:
• Affected: Degradation in Alerting based on Monthly or Daily Data. Subscribed customers may have experienced delays in data push for connectivity usage, alerting based on aggregated datapoints, or connectivity usage records after February 24th.
• Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

Further updates will be provided as soon as more information becomes available.

Our engineers are actively working with our provider to expedite recovery efforts. Semtech is experiencing service degradation on the AirVantage EU platform. Subscribed customers may notice disruptions in alerting based on aggregated datapoints or connectivity usage records after February 24th.

Impact:
• Affected: Delays in data push for connectivity usages, alerting based on aggregated datapoints or connectivity usage records after February 24th. Degradation in Alerting based on Monthly or Daily Data.
• Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

Further updates will be provided as soon as more information becomes available.

We are currently experiencing service degradation on the AirVantage EU platform. Subscribed customers may notice disruptions in alerting based on aggregated datapoints or connectivity usage records after February 24th. Our engineering team is actively working to resolve the issue and has engaged our provider to restore normal service.

Impact:
• Affected: Delays in data push for connectivity usages, alerting based on aggregated datapoints or connectivity usage records after February 24th.
• Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

Further updates will be provided as soon as more information becomes available.