Outage in Sierra Wireless

Service Disruption Notification - AirVantage Platform NA and ALMS Incident (GNOC-7642)

Resolved Minor
March 19, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

Semtech is experiencing a disruption on the AirVantage Platform NA. The services affected are listed below. Our engineers are investigating to determine the cause and scope of the impact. Customer devices that subscribe to these services may be unable to communicate with the AirVantage Platform. No ETR is currently available. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless Device Front End (NA) Sierra Wireless Device Front end Sierra Wireless UI Sierra Wireless Data Push (NA)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/19/2025 06:31PM

We have not observed any further issues during our monitoring period. We are considering this issue resolved.

MONITORING about 1 month ago - at 03/19/2025 04:29PM

Our engineers have restored service and are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

INVESTIGATING about 1 month ago - at 03/19/2025 03:49PM

Our engineers are continuing to work to resolve this issue. We are seeing some improvement at this time.

No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING about 1 month ago - at 03/19/2025 03:17PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 03/19/2025 02:18PM

Semtech is experiencing a disruption on the AirVantage Platform NA and ALMS. The services affected are listed below. Our engineers are investigating to determine the cause and scope of the impact. Customer devices that subscribe to these services may be unable to communicate with the AirVantage Platform and ALMS. No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING about 1 month ago - at 03/19/2025 02:06PM

Semtech is experiencing a disruption on the AirVantage Platform NA. The services affected are listed below. Our engineers are investigating to determine the cause and scope of the impact. Customer devices that subscribe to these services may be unable to communicate with the AirVantage Platform. No ETR is currently available. We will provide an update as soon as we have additional information.

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