Service Degradation Notification – Smart Connectivity on Digicel in the French Caribbean (GNOC-7831)

This incident has been resolved.

We are still observing that traffic is recovering and moving in a positive direction. We will continue to monitor.

We will provide more details in next 90 minutes.

We have observed that traffic is recovering and moving in a positive direction. We will continue to monitor, and if no abnormal traffic are found, we will resolve the case.

Semtech engagement with our partner carrier on identified Digicel issue continues. Service restoration action continues to be implemented. Services improvement in French Caribbean islands continues.

We will provide additional details in 90 min

Semtech continues engaging with our partner carrier on identified Digicel issue. Corrective action continues to be implemented for service restoration. Services improvement in French Caribbean islands persist.

We will provide additional details in 90 min

Semtech continues working with our partner carrier on identified issue. Corrective action being taken for complete service restoration. We are observing Services improvement in French Caribbean islands.

We will provide additional details in next 90 minutes.

Semtech continues working with our partner carrier on identified issue. Corrective action continues to be carried out for service restoration. Services improvement in French Caribbean islands continues.

We will provide additional details in 90 min

Semtech has worked with our partner carrier and have identified the issue. Corrective action is being carried out to restore service. Our engineers have removed the temporarily blocked for Digicel. Services improvement in French Caribbean islands continues.

We will provide additional details in 90 min

Services on the French Caribbean islands continues to improve. We are still working with our partner carrier to clarity on Digicel.

We will provide additional details in 90 min

While we continue to see improvements in services on the French Caribbean islands, we are still working with the roaming partner to rectify the original issue on Digicel.

We will provide additional details in 90 min

We are continuing to investigate this issue.

Our roaming partner is still escalating with the local carrier, Digicel; Digicel is working to determine root cause and a viable workaround. Our Key Performance Indicators (KPIs) continue showing improvement of services on other carriers in Martinique and Guadeloupe.

We are still in dialogue with our roaming partner as they escalate with the local carrier to rectify root cause.

While we continue seeing improvement for services on the French Caribbean islands, we are still working with the roaming partner to rectify the original issue on Digicel.

Our engineers have temporarily blocked Digicel to allow customers to switch to other available carriers; we are beginning to see some improvement for devices in the French Caribbean.

We will provide additional details in 90 min

We are continuing to investigate this issue.

Semtech continues to pursue our partner carrier for Digicel resolution. We are still seeing some improvements in our monitoring systems, however we are continuing to push at the highest levels at our roaming sponsor.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 min

Semtech continues to pursuit our partner carrier for Digicel resolution. We are still seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 min

Our partner carrier continues engaging Digicel and is thriving towards resolution. We are seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 min

Our partner carrier continues to be engaged with Digicel and is advancing towards resolution. We are seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 min

Engagements between our partner carrier and Digicel continues. We are seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 min

Our partner carrier is continuously engaging Digicel to resolve the issue. We are seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 min

Semtech engineers is continuously engaging our partner carrier to resolve the issue with Digicel. We are seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.

Our partner carrier continues engaging Digicel to resolve the issue. We are seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.

Semtech continues pushing our partner carrier to escalate this issue with Digicel. We continue seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.

Our partner carrier continues to engage and escalating this issue with Digicel. We continue seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.

Our partner carrier is still engaged and escalating this issue with Digicel. We are still seeing some improvements in our monitoring systems.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.

Semtech monitoring systems have detected some improvement. Our partner carrier continues to work with Digicel to bring this issue to a resolution.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.

Semtech engineers continue to escalate this issue with our partner carrier, and they are working to resolve this issue. We are monitoring for any signs of improvement.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.

We continue to observe service disruption related to SMart connectivity Advance 3 SIM subscriptions for the French Caribbean. Our engineers continue working with our partner carrier to bring a resolution to this issue.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.

Our monitoring systems have detected possible service disturbances related to Smart Connectivity SIM subscriptions advanced product offerings in the French Caribbean. We have reported this issue to our partner carrier and they are investigating at this time.

Impact: Devices may experience difficulty registering on the network.

We will provide additional details in 90 minutes.

Our monitoring systems have detected possible service disturbances related to Smart Connectivity SIM subscriptions advanced product offerings in the French Caribbean. Engineers are actively investigating.

We will provide additional details in 15 minutes.