Outage in Sierra Wireless

Service degradation Notification for Essentials3 SIM Subscription in NAM Region (GNOC-8380)

Resolved Minor
June 04, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Our monitoring tool has indicated a potential impairment in our Essentials3 services. We are investigating it, and we will get back to you.  A detailed update will be provided within 15 minutes.
Components affected
Sierra Wireless Data (NA) Sierra Wireless USSD Sierra Wireless Voice Sierra Wireless SMS
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/04/2025 11:42AM

This incident has been resolved.

INVESTIGATING 3 days ago - at 06/04/2025 09:40AM

We are currently observing service degradation for Essentials3 SIM Subscription in the NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact:
Impacted devices may experience issues in Data & Voice services.

We appreciate your patience on this regard. We will provide the next update within 2 hours.

INVESTIGATING 3 days ago - at 06/04/2025 09:24AM

Our monitoring tool has indicated a potential impairment in our Essentials3 services. We are investigating it, and we will get back to you. 

A detailed update will be provided within 15 minutes.

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Service degradation Notification for Essentials5 SIM Subscription in the EU Region (GNOC-7985) - about 1 month ago

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