Outage in Sierra Wireless

Service Degradation Notification: Air Vantage NA Account Creation Error Message (GNOC-10203)

Resolved Minor
November 10, 2025 - Started 23 days ago - Lasted about 3 hours
Official incident page

Incident Report

Semtech has identified an issue when creating new accounts in AirVantage NA. Customers are receiving the error message “New account cannot be created.” Our engineers are aware of the issue and are working to resolve it as quickly as possible. We will provide an update as soon as one is available.
Components affected
Sierra Wireless UI (NA)

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 11/11/2025 01:00AM

This incident has been resolved.

MONITORING 23 days ago - at 11/10/2025 11:14PM

Our team identified the issue and a fix has been implemented. The NA AirVantage services have been restored, and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

INVESTIGATING 23 days ago - at 11/10/2025 09:56PM

Semtech has identified an issue when creating new accounts in AirVantage NA. Customers are receiving the error message “New account cannot be created.” Our engineers are aware of the issue and are working to resolve it as quickly as possible.

We will provide an update as soon as one is available.

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