Outage in Sierra Wireless

Service Degradation Notification: Air Vantage NA Account Creation Error Message (GNOC-10203)

Resolved Minor
November 10, 2025 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

Semtech has identified an issue when creating new accounts in AirVantage NA. Customers are receiving the error message “New account cannot be created.” Our engineers are aware of the issue and are working to resolve it as quickly as possible. We will provide an update as soon as one is available.
Components affected
Sierra Wireless UI (NA)

Need to monitor Sierra Wireless outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 11/11/2025 01:00AM

This incident has been resolved.

MONITORING 2 days ago - at 11/10/2025 11:14PM

Our team identified the issue and a fix has been implemented. The NA AirVantage services have been restored, and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

INVESTIGATING 2 days ago - at 11/10/2025 09:56PM

Semtech has identified an issue when creating new accounts in AirVantage NA. Customers are receiving the error message “New account cannot be created.” Our engineers are aware of the issue and are working to resolve it as quickly as possible.

We will provide an update as soon as one is available.

Latest Sierra Wireless outages

Service Degradation Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-10029) - 14 days ago
Air Vantage Usage Display Degradation for SMS MT GNOC-9968 - 19 days ago
Service Degradation Notification – Essentials 3 LTE Network Degradation in North America (GNOC-9798) - about 1 month ago
Service degradation Notification for Essentials5 SIM Subscription in EU & NAM Region (GNOC-9754) - about 1 month ago
Service degradation Notification for Smart Connectivity users on Telia Sweden (GNOC-9603) - about 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook