Outage in Sierra Wireless

Service Degradation Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-10297)

Resolved Minor
November 17, 2025 - Started 2 days ago - Lasted about 4 hours
Official incident page

Incident Report

Semtech is currently observing a service degradation affecting Essentials1 SIM subscriptions in the Europe and USA regions. Devices operating within these regions may experience difficulties when attempting to establish new data sessions, and a limited number of subscribers may experience drops in existing data sessions. The issue has been reported to our partner carrier, and an investigation is underway to assess the scope and identify the root cause. Impact: Impacted devices may experience delays in establishing data, SMS, and voice services. Further updates will be provided as additional information becomes available.
Components affected
Sierra Wireless SMS Sierra Wireless Voice Sierra Wireless Data

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 11/17/2025 09:36PM

We have not observed any further issues during our monitoring period. We are considering this issue resolved.

MONITORING 2 days ago - at 11/17/2025 07:01PM

Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

INVESTIGATING 2 days ago - at 11/17/2025 06:06PM

Semtech is currently observing a service degradation affecting Essentials1 SIM subscriptions in the Europe and USA regions. Devices operating within these regions may experience difficulties when attempting to establish new data sessions, and a limited number of subscribers may experience drops in existing data sessions. The issue has been reported to our partner carrier, and an investigation is underway to assess the scope and identify the root cause.

Impact: Impacted devices may experience delays in establishing data, SMS, and voice services.

Further updates will be provided as additional information becomes available.

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