Outage in Sierra Wireless

Service Degradation Notification for Enhanced Carrier Connectivity (ECC) MES SMS (GNOC-10596)

Resolved Minor

December 16, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

We have received reports of possible service impact to MES SMS subscriptions. We are investigating to determine cause and scope. We will provide additional details in 15 minutes.

Components affected

Sierra Wireless MES - SMS

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 12/16/2025 08:50AM

This incident has been resolved.

MONITORING about 1 month ago - at 12/16/2025 07:33AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 12/16/2025 05:16AM

Our partner carrier is currently experiencing degradation on their network. Semtech is actively working with our partner carrier to resolve the issue.

Impact:
Customers may experience slowness and issues while using the SMS services.

Next Update: We will provide a status update within the next 2 hours.

INVESTIGATING about 1 month ago - at 12/16/2025 05:04AM

We have received reports of possible service impact to MES SMS subscriptions. We are investigating to determine cause and scope.

We will provide additional details in 15 minutes.

Latest Sierra Wireless outages

Service Impairment Notification - Nationwide Verizon North America Outage (GNOC-10837) - 14 days ago

Service Disruption Notification - MES SMS Delivery Degradation (GNOC-10671) - 24 days ago

Service Degradation Notification for Essentials1 SIM Subscriptions in the EU and NAM Regions (GNOC10687) - about 1 month ago

Service Disruption Notification in North America - ECC customers (GNOC-10681) - about 1 month ago

Service Degradation Notification for AirVantage (EU) Login and API (GNOC-10622) - about 1 month ago

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