Outage in Sierra Wireless

Service Disruption Notification in North America - ECC customers (GNOC-10681)

Resolved Minor
December 27, 2025 - Started 3 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an issue in North America. We are in the process of engaging the partner to determine the scope and cause of the issue. Impact: ECC customers may be experiencing failures or degradation in network connectivity and Data services. Smart Connectivity services are unaffected.
Components affected
Sierra Wireless AT&T - Data Sierra Wireless AT&T - SMS Sierra Wireless AT&T - Voice Sierra Wireless Verizon - Data Sierra Wireless Verizon - SMS Sierra Wireless Verizon - Voice Sierra Wireless Rogers - Data Sierra Wireless Rogers - SMS Sierra Wireless T Mobile - Data Sierra Wireless T Mobile - SMS Sierra Wireless T Mobile - Voice

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/27/2025 12:54PM

This incident has been resolved

MONITORING 3 days ago - at 12/27/2025 11:36AM

Services were restored, and our teams have observed significant improvements in services and network connectivity, and we will continue to monitor the issue . We will consider this resolved if no further impacts are observed during our monitoring period.

INVESTIGATING 3 days ago - at 12/27/2025 10:05AM

We are investigating an issue in North America. We are in the process of engaging the partner to determine the scope and cause of the issue.

Impact: ECC customers may be experiencing failures or degradation in network connectivity and Data services. Smart Connectivity services are unaffected.

We will provide an update as soon as we have additional information.

INVESTIGATING 3 days ago - at 12/27/2025 09:29AM

We are investigating an issue in North America. We are in the process of engaging the partner to determine the scope and cause of the issue.
Impact: ECC customers may be experiencing failures or degradation in network connectivity and Data services. Smart Connectivity services are unaffected.

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