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Outage in Sierra Wireless

Service Disruption Notification - MES SMS Delivery Degradation (GNOC-10671)

Resolved Minor
January 04, 2026 - Started 22 days ago - Lasted 1 day
Official incident page

Incident Report

The Semtech MES SMS service is currently experiencing service degradation. Customers may experience irregular SMS delivery, including inconsistent delivery times, for messages intended for this network. Our engineers are actively investigating the issue and working to restore normal service as quickly as possible. At this time, an estimated time for resolution is not yet available. Impact: Irregular SMS delivery and inconsistent delivery times. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless MES - SMS

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 01/05/2026 08:41PM

We have not observed any further issues during our monitoring period. We are considering this issue resolved.

MONITORING 20 days ago - at 01/05/2026 07:34PM

Our engineers have restored service, and we are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

INVESTIGATING 21 days ago - at 01/05/2026 01:10PM

Our engineers are continuing to investigate the root cause and are working to restore service as quickly as possible. At this time, an estimated time for resolution is not yet available. Additional updates will be provided as more information becomes available.

INVESTIGATING 21 days ago - at 01/05/2026 05:38AM

Our engineers continues investigating for the root cause and working to restore service as quickly as possible. At this time, an estimated time for resolution is not yet available. Additional updates will be provided as more information becomes available.

INVESTIGATING 21 days ago - at 01/04/2026 10:37PM

Our engineers are continuing to investigate this issue while working diligently to identify the root cause and restore normal service as quickly as possible. At this time, an estimated time for resolution is not yet available. Additional updates will be provided as more information becomes available.

INVESTIGATING 22 days ago - at 01/04/2026 07:12PM

The Semtech MES SMS service is currently experiencing service degradation. Customers may experience irregular SMS delivery, including inconsistent delivery times, for messages intended for this network.

Our engineers are actively investigating the issue and working to restore normal service as quickly as possible. At this time, an estimated time for resolution is not yet available.

Impact: Irregular SMS delivery and inconsistent delivery times.

We will provide an update as soon as we have additional information.

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