Outage in Sinch
Delivery Issue Guatemala - Tigo
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues on the Guatemala Tigo network lasting approximately 12.7 hours, beginning September 29, 2026 at 23:27 UTC. The incident affected the LATAM SMS component, causing delayed outbound and inbound messages along with missing and late delivery receipts. A fix was implemented on September 30 and the incident was fully resolved by 12:30 UTC.
We are currently observing delivery issues in Guatemala - Tigo
Incident Start Time: 2026-09-29 23:27 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - LATAMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/30/2026 12:30PM
This incident has been resolved.
Incident Start Time: 2026-09-29 23:27 UTC
Incident Start Time: 2026-09-30 09:01 UTC
MONITORING
3 days ago - at 09/30/2026 08:12AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 09/30/2026 03:02AM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 09/30/2026 12:54AM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 09/29/2026 11:50PM
We are currently observing delivery issues in Guatemala - Tigo
Incident Start Time: 2026-09-29 23:27 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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