Outage in Singlewire Software
On-prem to cloud notification delivery impacted for non-global site contexts
Resolved Major
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Outage Details
Notifications sent using a message template or scenario in a non-global site context and initiated via an on-premises trigger such as DialCast, CallAware, Night Bell, or M2M are currently not delivering to cloud or mobile recipients, nor are they delivering to any on-premises recipients that would be activated by a different Fusion server than the initiating server. On-premises recipients will still receive notifications if the activating Fusion server is the same as the initiating server or the notification is using a message template or scenario from a global site context.
Components affected
Singlewire Software On-Premises NotificationsLatest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 02/13/2025 02:55PM
This incident has been resolved.
MONITORING
5 months ago - at 02/13/2025 01:08AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 months ago - at 02/12/2025 11:36PM
Notifications sent using a message template or scenario in a non-global site context and initiated via an on-premises trigger such as DialCast, CallAware, Night Bell, or M2M are currently not delivering to cloud or mobile recipients, nor are they delivering to any on-premises recipients that would be activated by a different Fusion server than the initiating server. On-premises recipients will still receive notifications if the activating Fusion server is the same as the initiating server or the notification is using a message template or scenario from a global site context.
Latest Singlewire Software outages
InformaCast Fusion/Mobile Service Outage - about 1 month ago
Visitor Aware email sends Impacted - about 1 month ago
Emergency Calling Integration Errors - about 1 month ago
Emergency Calling Integration Errors - 3 months ago
Visitor Aware Service Outage - 3 months ago
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