Outage in Sitoo

Infrasec Service Disruption (Sitoo POS users in Sweden using a control unit from Infrasec are affected)

Resolved Major
August 06, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified a potential issue with Infrasec who handles the Control Unit for a few of our customers operating in Sweden. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt. NOTE! This in only relevant for our customers operating in Sweden and dependent upon the Control Unit provided by Infrasec.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/06/2024 07:45AM

The implemented fix was successful. Operations back to normal.

INVESTIGATING over 1 year ago - at 08/06/2024 07:10AM

We have identified a potential issue with Infrasec who handles the Control Unit for a few of our customers operating in Sweden. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt.

NOTE! This in only relevant for our customers operating in Sweden and dependent upon the Control Unit provided by Infrasec.

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