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Outage in Sitoo

Duplicate items added to cart after scanning

Resolved Minor
May 06, 2025 - Started 12 months ago - Lasted 8 days
Official incident page

Incident Report

We are currently investigating an issue affecting a small number of customers, where multiple items (usually two) are added to the shopping cart despite scanning the product only once. This issue has been identified in version 1.4.42 and later. We’ll provide further updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/14/2025 06:49PM

Sitoo POS Android version 1.4.43 (85) is now available to download and fixes the issue with double scanning. We'll continue to monitoring performance

MONITORING 12 months ago - at 05/14/2025 02:33PM

We can confirm that the issue with double scanning has not reoccurred since applying the latest patch release for Sitoo POS Beta 1.4.43 (221)
A production release will be available soon.

IDENTIFIED 12 months ago - at 05/13/2025 02:46PM

After analyzing additional logs and data from affected devices we identified the potential issues. We’ve just released a new public beta with a fix addressing this issue. We'll continue to monitoring performance.

IDENTIFIED 12 months ago - at 05/13/2025 07:32AM

The issue persists in the public beta. We’re actively analyzing new data and logs to isolate the remaining problem.

IDENTIFIED 12 months ago - at 05/09/2025 04:33PM

We've deployed a publuc beta. We'll continue to monitoring performance.

IDENTIFIED 12 months ago - at 05/08/2025 05:09PM

We've deployed an internal beta that addresses the issue. We'll continue monitoring performance and plan to release a public beta tomorrow

INVESTIGATING 12 months ago - at 05/07/2025 02:38PM

We have identified several potential issues and are finalizing fixes for them right now

INVESTIGATING 12 months ago - at 05/06/2025 03:36PM

We are currently investigating an issue affecting a small number of customers, where multiple items (usually two) are added to the shopping cart despite scanning the product only once. This issue has been identified in version 1.4.42 and later. We’ll provide further updates as soon as more information becomes available.

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