Outage in Sitoo

Duplicate items added to cart after scanning

Minor
May 06, 2025 - Started 7 days ago
Official incident page

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Outage Details

We are currently investigating an issue affecting a small number of customers, where multiple items (usually two) are added to the shopping cart despite scanning the product only once. This issue has been identified in version 1.4.42 and later. We’ll provide further updates as soon as more information becomes available.
Latest Updates ( sorted recent to last )
IDENTIFIED about 8 hours ago - at 05/13/2025 02:46PM

After analyzing additional logs and data from affected devices we identified the potential issues. We’ve just released a new public beta with a fix addressing this issue. We'll continue to monitoring performance.

IDENTIFIED about 16 hours ago - at 05/13/2025 07:32AM

The issue persists in the public beta. We’re actively analyzing new data and logs to isolate the remaining problem.

IDENTIFIED 4 days ago - at 05/09/2025 04:33PM

We've deployed a publuc beta. We'll continue to monitoring performance.

IDENTIFIED 5 days ago - at 05/08/2025 05:09PM

We've deployed an internal beta that addresses the issue. We'll continue monitoring performance and plan to release a public beta tomorrow

INVESTIGATING 6 days ago - at 05/07/2025 02:38PM

We have identified several potential issues and are finalizing fixes for them right now

INVESTIGATING 7 days ago - at 05/06/2025 03:36PM

We are currently investigating an issue affecting a small number of customers, where multiple items (usually two) are added to the shopping cart despite scanning the product only once. This issue has been identified in version 1.4.42 and later. We’ll provide further updates as soon as more information becomes available.

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