Outage in Sitoo

Investigating Issue with Z Reports Number Series

Resolved Minor
March 13, 2025 - Started about 1 month ago - Lasted about 21 hours
Official incident page

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Outage Details

We're currently investigating two related issues affecting Z reports: 1) Z report number series are restarting from 1 unexpectedly (starting from version 1.91). 2) Users who closed Z reports last night may receive prompts to close again, causing the number series and grand totals to reset. Note: Journal data remains accurate. This issue only impacts the Z report numbering. The 3 grand total fields in the journal data are also affected, as they reflect the information on the Z reports (moneygrandtotalsales, moneygrandtotalrefund, moneygrandtotalnet) We strongly reccomend not to upgrade from version 1.90 until a fix is released
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/14/2025 09:21AM

This incident has been resolved with the new version 1.93. We will continue to monitor the status.

MONITORING about 1 month ago - at 03/13/2025 07:36PM

Version 1.93 is now available in the App Store with the following fixes:
• CRM V2 – Customer Addition to Cart
Resolved an issue preventing customers from being added to the cart when the CRM V2 SPI did not return customer transactions.
• Z-Report Numbering
Fixed a bug causing the Z-report ID numbering to reset to 1 instead of continuing sequentially.

We will continue monitoring this closely and provide updates as needed.

IDENTIFIED about 1 month ago - at 03/13/2025 05:14PM

We are actively working on resolving the issue and will continue to provide updates as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 03/13/2025 01:31PM

The root cause has been identified, and we are working on a fix.

INVESTIGATING about 1 month ago - at 03/13/2025 12:31PM

We're currently investigating two related issues affecting Z reports:
1) Z report number series are restarting from 1 unexpectedly (starting from version 1.91).
2) Users who closed Z reports last night may receive prompts to close again, causing the number series and grand totals to reset.
Note: Journal data remains accurate. This issue only impacts the Z report numbering.
The 3 grand total fields in the journal data are also affected, as they reflect the information on the Z reports (moneygrandtotalsales, moneygrandtotalrefund, moneygrandtotalnet)

We strongly reccomend not to upgrade from version 1.90 until a fix is released

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