Outage in Sitoo
Infrasec Service Disruption (Sitoo POS users in Sweden using a control unit from Infrasec are affected)
Resolved MajorIncident Report
We have identified an issue with Infrasec who handles the Control Unit for a few of our customers operating in Sweden. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt.
NOTE! This in only relevant for our customers operating in Sweden and dependent upon the Control Unit provided by Infrasec.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 11/10/2025 10:35AM
Infrasec are now up and running so the operation should be normal again.
IDENTIFIED
2 months ago - at 11/10/2025 10:32AM
We have identified an issue with Infrasec who handles the Control Unit for a few of our customers operating in Sweden. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt.
NOTE! This in only relevant for our customers operating in Sweden and dependent upon the Control Unit provided by Infrasec.
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