Outage in Smartsheet

Intermittent Errors

Resolved Major
August 12, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating increased API errors which also impact the mobile app, premium apps, and other API integrations. We will provide an update in 60 minutes.
Components affected
Smartsheet Webhooks Smartsheet Dynamics Connector Smartsheet Bridge by Smartsheet Calendar Smartsheet Salesforce Connector Smartsheet Dynamic View Smartsheet REST API Smartsheet Pivot Smartsheet Tableau Connector Smartsheet WorkApps Smartsheet ServiceNow Connector Smartsheet Mobile App Smartsheet API Access Tokens Smartsheet Jira Connector Smartsheet Datamesh Smartsheet Third Party Integrations Smartsheet DataUploader Smartsheet Control Center
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/13/2023 02:28AM

This incident has been resolved.

MONITORING about 2 years ago - at 08/13/2023 12:32AM

We have fixed the root cause of the errors and are monitoring to ensure the stability of the platform.

IDENTIFIED about 2 years ago - at 08/13/2023 12:23AM

We have identified the cause for increased errors impacting the mobile app, premium apps, and other integrations. We will provide an update when we have mitigated the issue.

INVESTIGATING about 2 years ago - at 08/12/2023 11:34PM

We are currently investigating increased API errors which also impact the mobile app, premium apps, and other API integrations. We will provide an update in 60 minutes.

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