Outage in Smartsheet

Unable to access Smartsheet

Resolved Major
July 17, 2024 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.
Components affected
Smartsheet Payments & Licensing Smartsheet Dashboards Smartsheet WorkApps Smartsheet ServiceNow Connector Smartsheet Dynamics Connector Smartsheet Sign in via Apple ID Smartsheet In App Workflows Smartsheet Admin Center Smartsheet Activity Log Smartsheet REST API Smartsheet Login Smartsheet Search Smartsheet Sharing Smartsheet API Access Tokens Smartsheet Jira Connector Smartsheet Document Builder Smartsheet User and Group Management Smartsheet In App Notifications Smartsheet Event Reporting API Smartsheet Conversations Smartsheet Single Sign On ( Company Credentials ) Smartsheet Messaging App Notifications Smartsheet Forms Smartsheet Sheets Smartsheet Dynamic View Smartsheet Salesforce Connector Smartsheet Mobile App Smartsheet Attachments Smartsheet Document Proofing Smartsheet Sign in via Microsoft Azure AD Smartsheet Control Center Smartsheet Webhooks Smartsheet Email Notifications Smartsheet Bridge by Smartsheet Calendar Smartsheet Datamesh Smartsheet Pivot Smartsheet Tableau Connector Smartsheet Reports Smartsheet Resource Views Smartsheet Sign in via Google Smartsheet Third Party Integrations Smartsheet DataUploader
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/17/2024 03:45PM

This incident has been resolved.

MONITORING 5 months ago - at 07/17/2024 01:44PM

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

IDENTIFIED 5 months ago - at 07/17/2024 01:42PM

We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.

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