Outage in Smartsheet

Unable to access Smartsheet

Resolved Major
July 30, 2024 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.
Components affected
Smartsheet Dashboards Smartsheet API Access Tokens Smartsheet Help Center Smartsheet WorkApps Smartsheet User and Group Management Smartsheet Salesforce Connector Smartsheet Sign in via Google Smartsheet Activity Log Smartsheet Pivot Smartsheet In App Notifications Smartsheet ServiceNow Connector Smartsheet Community Smartsheet Admin Center Smartsheet Bridge by Smartsheet Datamesh Smartsheet Messaging App Notifications Smartsheet Sheets Smartsheet Document Builder Smartsheet Dynamics Connector Smartsheet Tableau Connector Smartsheet Marketplace and Solutions Center Smartsheet Payments & Licensing Smartsheet Sign in via Apple ID Smartsheet Event Reporting API Smartsheet Mobile App Smartsheet Control Center Smartsheet Dynamic View Smartsheet Sharing Smartsheet Sign in via Microsoft Azure AD Smartsheet Webhooks Smartsheet Single Sign On ( Company Credentials ) Smartsheet Search Smartsheet Conversations Smartsheet Jira Connector Smartsheet Document Proofing Smartsheet Website Smartsheet Calendar Smartsheet REST API Smartsheet Login Smartsheet Email Notifications Smartsheet In App Workflows Smartsheet Attachments Smartsheet Forms Smartsheet Reports Smartsheet Third Party Integrations Smartsheet DataUploader
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/31/2024 02:28AM

This incident has been resolved.

MONITORING 5 months ago - at 07/31/2024 12:28AM

A fix has been implemented and we are monitoring to ensure continued stability,

MONITORING 5 months ago - at 07/30/2024 11:42PM

We are continuing to monitor the issue with our AWS service provider and will provide an update in 1 hour.

IDENTIFIED 5 months ago - at 07/30/2024 11:13PM

We have identified the issue with our AWS service provider and will provide an update in 30 min.

INVESTIGATING 5 months ago - at 07/30/2024 10:43PM

We are investigating the issue with our service provider and will provide an update in 30 min.

INVESTIGATING 5 months ago - at 07/30/2024 10:27PM

We are currently investigating this issue.

IDENTIFIED 5 months ago - at 07/30/2024 10:15PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 07/30/2024 10:13PM

We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.

Latest Smartsheet outages

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Automated Workflows Delayed - about 2 months ago

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