Outage in Smartsheet

Users may experience issues Log in and opening assets

Resolved Major
January 28, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Users may experience issues Log in and opening assets. Our team is actively investigating this issue and working to identify the root cause. We apologize for any inconvenience this may cause and appreciate your patience as we work toward a resolution.
Components affected
Smartsheet Login Smartsheet Sheets Smartsheet Single Sign On ( Company Credentials ) Smartsheet Dashboards Smartsheet Reports
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/28/2025 02:55AM

This incident has been resolved.

MONITORING about 2 months ago - at 01/28/2025 01:21AM

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

INVESTIGATING about 2 months ago - at 01/28/2025 01:05AM

Users may experience issues Log in and opening assets.
Our team is actively investigating this issue and working to identify the root cause. We apologize for any inconvenience this may cause and appreciate your patience as we work toward a resolution.

Latest Smartsheet outages

Unable to Open Newly Created Assets - about 2 months ago
In-App Support Chat Delay - about 2 months ago
Permissions Errors for Newly Created Assets - about 2 months ago
Dashboard Loading Issues - 2 months ago
Loading delays and errors with sheets, dashboards, reports and workspaces - 3 months ago

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