Outage in Smartsheet

Unable to load Dashboards

Resolved Major
April 21, 2025 - Started 2 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We have identified an issue where users may experience intermittent failures loading dashboards. Users can try to refresh the dashboard to resolve these issues. We will provide an update when more information is available.
Components affected
Smartsheet Dashboards
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/22/2025 02:29AM

This incident has been resolved.

MONITORING 2 days ago - at 04/21/2025 10:05PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 04/21/2025 09:50PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 04/21/2025 09:45PM

We have identified an issue where users may experience intermittent failures loading dashboards. Users can try to refresh the dashboard to resolve these issues. We will provide an update when more information is available.

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