Outage in Smartsheet

Delays in Workflow Automation and Sheet Access

Resolved Major

April 24, 2025 - Started 12 months ago - Lasted about 5 hours
Official incident page

Incident Report

We have identified an incident where some users may experience intermittent issues with workflows and sheet interactions, including sheets not saving or loading as expected. This may impact the ability to trigger or complete automated processes. We are actively investigating and will provide an update as soon as more information becomes available.

Components affected

Smartsheet Sheets Smartsheet Bridge by Smartsheet In App Workflows Smartsheet Reports Smartsheet Sharing

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/24/2025 07:59PM

This incident has been resolved

MONITORING 12 months ago - at 04/24/2025 05:34PM

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.

INVESTIGATING 12 months ago - at 04/24/2025 04:27PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 04/24/2025 03:36PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 04/24/2025 03:14PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 04/24/2025 02:59PM

We have identified an incident where some users may experience intermittent issues with workflows and sheet interactions, including sheets not saving or loading as expected. This may impact the ability to trigger or complete automated processes.
We are actively investigating and will provide an update as soon as more information becomes available.

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