Outage in Smokeball USA

Communicate messages not loading on the main screen

Resolved Major
April 01, 2025 - Started 28 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of issues loading Communicate messages. Our team is investigating. Messages do load on a matter level. Thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 04/01/2025 03:59PM

We have resolved the issue with Communicate Messages not loading. You should now see the messages. If you don't, please refresh the Communicate Messages tab or close and open Smokeball. Thank you for your patience.

IDENTIFIED 28 days ago - at 04/01/2025 03:45PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 28 days ago - at 04/01/2025 02:58PM

We are aware of issues loading Communicate messages. Our team is investigating. Messages do load on a matter level. Thank you for your patience.

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