Outage in Smokeball USA

Document searching

Resolved Major

March 09, 2026 - Started about 18 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Smokeball USA experienced a major incident affecting document searching functionality both globally and on individual matters across desktop and web applications. The search component was impacted for 2.2 hours while the team investigated and implemented a fix. The incident was resolved after the issue was identified and appropriate fixes were deployed.

We are investigating issues with document searching both globally and on matters. This is impacting the desktop and web applications. Thank you for your patience.

Components affected

Smokeball USA Search

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Latest Updates ( sorted recent to last )

RESOLVED about 16 hours ago - at 03/09/2026 09:52PM

This incident has been resolved.

IDENTIFIED about 17 hours ago - at 03/09/2026 08:58PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 18 hours ago - at 03/09/2026 08:19PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 18 hours ago - at 03/09/2026 07:44PM

We are investigating issues with document searching both globally and on matters. This is impacting the desktop and web applications. Thank you for your patience.

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