Outage in Smokeball USA
Smokeball documents not loading
Resolved MajorIncident Report
Summary AI Generated
Smokeball USA experienced a major incident where documents were not loading properly on some matters, affecting the File Syncing component. Users encountered "offline" document status issues and problems with file list generation and folder visibility when moving files. The issue was resolved after 53 minutes with a fix that restored normal file loading and folder functionality.
We are aware of an issue that is impacting documents from loading properly on some matters. Our team is investigating. Thank you!
Components affected
Smokeball USA File SyncingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 04/23/2026 02:06PM
We have resolved the file list loading. All files should be generating as expected and folders should be showing when moving files. We appreciate your patience. Thanks!
MONITORING
8 days ago - at 04/23/2026 02:01PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
8 days ago - at 04/23/2026 01:48PM
We would recommend that if users are seeing "offline" document status to click the "retry" button to try to reload the files. Thanks!
INVESTIGATING
9 days ago - at 04/23/2026 01:17PM
We are aware of an issue that is impacting documents from loading properly on some matters. Our team is investigating. Thank you!
Latest Smokeball USA outages
Document syncing delays - 14 days ago
Document syncing delays - 15 days ago
Calendar syncing delays - 21 days ago
Finalized invoice PDFs not loading - 24 days ago
Delays with invoicing - about 1 month ago
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