Outage in Smokeball USA
Slowness in Smokeball
Resolved MajorIncident Report
Summary AI Generated
Smokeball experienced significant slowness affecting data loading, including search functionality, matter list, and matter document loading, lasting approximately 1.5 hours. The issue was identified and a fix was implemented, followed by a monitoring period. Full functionality was restored and confirmed resolved at 4:42 PM CT on August 19, 2026.
We are aware of slowness with data loading in Smokeball. This includes searching, matter list, and matter document loading. Our team is investigating. Thanks!
Components affected
Smokeball USA General UseTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/19/2026 09:42PM
We have resolved the issues with the delays in Smokeball. Searching, matter list loading, and other areas should now be working as expected. Thank you for your patience.
MONITORING
3 days ago - at 08/19/2026 09:02PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 08/19/2026 08:49PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 08/19/2026 08:16PM
We are aware of slowness with data loading in Smokeball. This includes searching, matter list, and matter document loading. Our team is investigating. Thanks!
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