Outage in Smokeball USA
Matter overview section not loading in web application
Resolved MajorIncident Report
Summary AI Generated
Smokeball USA experienced a major incident lasting approximately one hour in which the matter overview section failed to load in the web application, affecting Smokeball Billing users. Other matter sections remained functional during the outage. A fix was implemented and confirmed resolved, with the matter overview page returning to normal operation.
We are aware of issues with the matter overview section not showing in the web application. Other matter sections are loading as expected. We are working on a solution. Thank you!
Components affected
Smokeball USA Smokeball BillingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 08/13/2026 02:06PM
The matter overview page is now loading as expected. Thanks!
MONITORING
9 days ago - at 08/13/2026 01:28PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
9 days ago - at 08/13/2026 01:07PM
We are aware of issues with the matter overview section not showing in the web application. Other matter sections are loading as expected. We are working on a solution. Thank you!
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