Outage in Smokeball USA
Trust account transaction delays
Resolved MajorIncident Report
Summary AI Generated
Smokeball Billing experienced a major incident lasting approximately 1.7 hours in which trust account transactions — including deposits, transfers, and movement of protected funds — were not displaying correctly. The issue was investigated, a fix was implemented and monitored, and the incident was fully resolved with transactions confirmed to be displaying properly. Affected firms were advised to review their trust accounts in Smokeball to verify accuracy.
Our team is aware of the issue with trust account transactions not showing properly. This includes new deposits, transferring money, or moving protected money. We appreciate your patience.
Components affected
Smokeball USA Smokeball BillingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 08/03/2026 06:18PM
We have resolved the issue with the trust account transactions displaying properly. Transactions should now be showing properly. We would recommend that firms check their trust accounts in Smokeball to confirm they are showing correctly. Thank you for your patience.
MONITORING
19 days ago - at 08/03/2026 05:40PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
19 days ago - at 08/03/2026 04:40PM
Our team is aware of the issue with trust account transactions not showing properly. This includes new deposits, transferring money, or moving protected money. We appreciate your patience.
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