Outage in Smokeball USA
Data not loading including matters and leads
Resolved MajorIncident Report
Summary AI Generated
Smokeball USA experienced a major incident where data including matters, leads, and tasks failed to load properly for users. The issue affected general use of the platform, preventing users from accessing and searching their critical legal case information. The problem was identified, fixed, and fully resolved within 1.7 hours with data loading restored for all users.
We are aware of issues with data not loading in Smokeball. This includes matters and leads on the lists. Our team is working on the solution. Thanks
Components affected
Smokeball USA General UseTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/05/2026 03:56PM
We have resolved the issue with data loading. This includes loading and searching for matters, tasks, and leads. We appreciate your patience. Thank you!
MONITORING
9 days ago - at 05/05/2026 03:21PM
Our team is working on implementing the solution to all users. We appreciate your patience.
MONITORING
9 days ago - at 05/05/2026 02:54PM
We are continuing to monitor the fix. Data will be loading for most users. We appreciate your patience. Thanks
MONITORING
9 days ago - at 05/05/2026 02:45PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 days ago - at 05/05/2026 02:42PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 days ago - at 05/05/2026 02:25PM
We are aware of issues with data not loading in Smokeball. This includes matters and leads on the lists. Our team is working on the solution. Thanks
Latest Smokeball USA outages
Smokeball documents not loading - 21 days ago
Document syncing delays - 26 days ago
Document syncing delays - 27 days ago
Calendar syncing delays - about 1 month ago
Finalized invoice PDFs not loading - about 1 month ago
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