Outage in Smokeball USA
Document syncing delays
Resolved MajorIncident Report
Summary AI Generated
Smokeball USA experienced document syncing delays between workstations for 8.4 hours, with delays initially reaching approximately 1 hour before gradually improving to under 25 minutes for most users. The file syncing component was affected, preventing timely document synchronization across user workstations. The issue was identified and fixed through a gradual rollout, with full resolution achieved for all users.
We are aware of delays with documents syncing between workstations. Our team is investigating. Thank you!
Components affected
Smokeball USA File SyncingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/17/2026 12:58AM
Documents syncing issues have been resolved for all users. We appreciate the patience. Thank you!
MONITORING
4 days ago - at 04/16/2026 10:58PM
We are continuing to monitor for any further issues.
MONITORING
4 days ago - at 04/16/2026 09:55PM
We are continuing to monitor the delays. We appreciate your patience.
MONITORING
4 days ago - at 04/16/2026 08:51PM
There is a set of firms that are still being impacted with delays. We expect all to clear up soon. Thank you for your patience.
MONITORING
4 days ago - at 04/16/2026 07:44PM
We are seeing improvements across the majority of Smokeball firms. We are still seeing delays for some firms. We appreciate your patience.
MONITORING
4 days ago - at 04/16/2026 06:23PM
We are seeing file syncing delays improve to under 25 minutes for most users. We are continuing to monitor the fix. Thank you!
IDENTIFIED
4 days ago - at 04/16/2026 05:49PM
The issue has been identified and a fix is being implemented. The syncing delays are approx. 1 hour. Thanks
INVESTIGATING
4 days ago - at 04/16/2026 04:38PM
We are aware of delays with documents syncing between workstations. Our team is investigating. Thank you!
Latest Smokeball USA outages
Document syncing delays - 3 days ago
Calendar syncing delays - 10 days ago
Finalized invoice PDFs not loading - 13 days ago
Delays with invoicing - 19 days ago
Document searching - about 1 month ago
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