Outage in Smokeball USA
Problems with matters loading in Smokeball
Resolved MajorIncident Report
Summary AI Generated
Smokeball USA experienced a major incident where matters failed to load across multiple areas of the software, preventing users from accessing client matters through search and blocking file attachments in Outlook. The team identified and implemented a fix within 1.6 hours, restoring full access to matters throughout the platform.
We are aware of issues with matters not loading. That is impacting multiple areas of the software. Our team is investigating.
Components affected
Smokeball USA General UseTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 03/09/2026 05:00PM
All services should now be restored. Users should now be able to access matters in all parts of the software. We appreciate your patience and thank you for your understanding.
MONITORING
2 months ago - at 03/09/2026 04:24PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 months ago - at 03/09/2026 04:16PM
Our team has identified the issue and we are working on a solution. We appreciate your patience.
INVESTIGATING
2 months ago - at 03/09/2026 03:26PM
We are aware of issues with matters not loading. That is impacting multiple areas of the software. Our team is investigating.
Latest Smokeball USA outages
Data not loading including matters and leads - 9 days ago
Smokeball documents not loading - 21 days ago
Document syncing delays - 26 days ago
Document syncing delays - 27 days ago
Calendar syncing delays - about 1 month ago
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