Outage in Smokeball USA

Problems with matters loading in Smokeball

Resolved Major

March 09, 2026 - Started about 22 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Smokeball USA experienced a major incident where matters failed to load across multiple areas of the software, preventing users from accessing client matters through search and blocking file attachments in Outlook. The team identified and implemented a fix within 1.6 hours, restoring full access to matters throughout the platform.

We are aware of issues with matters not loading. That is impacting multiple areas of the software. Our team is investigating.

Components affected

Smokeball USA General Use

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Latest Updates ( sorted recent to last )

RESOLVED about 21 hours ago - at 03/09/2026 05:00PM

All services should now be restored. Users should now be able to access matters in all parts of the software. We appreciate your patience and thank you for your understanding.

MONITORING about 21 hours ago - at 03/09/2026 04:24PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 22 hours ago - at 03/09/2026 04:16PM

Our team has identified the issue and we are working on a solution. We appreciate your patience.

INVESTIGATING about 22 hours ago - at 03/09/2026 03:26PM

We are aware of issues with matters not loading. That is impacting multiple areas of the software. Our team is investigating.

Latest Smokeball USA outages

Document searching - about 18 hours ago

Activity tracking delays - 14 days ago

Communicate messages tab not loading - 28 days ago

Smokeball services impacted by Amazon (AWS) outage - 5 months ago

Bulk billing delays - 7 months ago

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