Outage in SMS Magic

Analytics Data is not visible on the Customer Portal Dashboard from 26th June 2023 (US Datacenter)

Resolved Major
June 30, 2023 - Started over 1 year ago
Official incident page

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Outage Details

Issue: There is a problem with one of the services serving dashboards. Impact: The data relevant to the outage period is not visible on the Analytics Dashboard. Resolution: We have identified the root cause of the issue and are currently in the process of resolving it. Once the issue is resolved, all the data, including the data that might have been affected during the outage period, will be available. Data Center - US Duration of the Outage Started At: 2023-06-26 4:01 PM UTC Restored At: 2023-07-03 4:08 AM UTC
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/05/2023 01:05PM

Resolution:
The service has been restored and necessary monitoring has been implemented. Data is now available on the portal.

IDENTIFIED over 1 year ago - at 06/30/2023 11:01AM

Issue:
There is a problem with one of the services serving dashboards.

Impact:
The data relevant to the outage period is not visible on the Analytics Dashboard.

Resolution:
We have identified the root cause of the issue and are currently in the process of resolving it. Once the issue is resolved, all the data, including the data that might have been affected during the outage period, will be available.

Data Center - US

Duration of the Outage
Started At: 2023-06-26 4:01 PM UTC
Restored At: 2023-07-03 4:08 AM UTC

Latest SMS Magic outages

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Billing system was down (AUS Datacenter) - over 1 year ago
Disruption in email service - Investigation & fix in progress ( US, EU & AUS datacenter ) - over 1 year ago

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