Outage in SMS Magic

Disruption in email service - Investigation & fix in progress ( US, EU & AUS datacenter )

Resolved Major
August 06, 2024 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Issue: The email notifications and alerts are not being delivered to our customers due to the email service being down. Impact: Email Notifications and alerts wouldn’t be delivered to customers Resolution: We are working on restoring the email service Data Center: AUS, EU, US Duration of Outage Started At: 2024-08-05 08:11:16 - US UTC
Components affected
SMS Magic Email Service
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/06/2024 12:19PM

The incident has been resolved

INVESTIGATING 5 months ago - at 08/06/2024 08:55AM

Issue:
The email notifications and alerts are not being delivered to our customers due to the email service being down.

Impact:
Email Notifications and alerts wouldn’t be delivered to customers

Resolution:
We are working on restoring the email service

Data Center: AUS, EU, US

Duration of Outage
Started At: 2024-08-05 08:11:16 - US UTC

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