Outage in SMS Magic

Carrier T-Mobile – Unplanned Maintenance (SMS & MMS Delivery Impact)

Resolved Major

September 08, 2025 - Started 9 months ago - Lasted about 5 hours
Official incident page

Incident Report

Start Time: Sept 9, 2:00 AM UTC End Time: Sept 9, 12:00 PM UTC Impact: Partial Outage – Message Delivery Failures Description: T-Mobile has scheduled unplanned maintenance on their short-code delivery hub and toll-free delivery hub from September 9, 2025, 2:00 AM UTC. During this time, outgoing SMS and MMS messages may experience intermittent delays or failures. We are following up with the provider and closely monitoring from our end. Next Update: We will provide an update as soon as more information becomes available. We apologize for the inconvenience.

Components affected

SMS Magic Incoming messages SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 09/08/2025 12:49PM

The maintenance has been completed.
If you continue to notice any discrepancy, please reach out to care@screen-magic.com

INVESTIGATING 9 months ago - at 09/08/2025 07:32AM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 09/08/2025 07:27AM

Start Time: Sept 9, 2:00 AM UTC
End Time: Sept 9, 12:00 PM UTC
Impact: Partial Outage – Message Delivery Failures

Description:
T-Mobile has scheduled unplanned maintenance on their short-code delivery hub and toll-free delivery hub from September 9, 2025, 2:00 AM UTC. During this time, outgoing SMS and MMS messages may experience intermittent delays or failures.
We are following up with the provider and closely monitoring from our end.

Next Update: We will provide an update as soon as more information becomes available.
We apologize for the inconvenience.

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