Outage in SMS Magic

T-Mobile Toll-Free SMS & MMS Delivery Delays

Resolved Minor
November 19, 2025 - Started 24 days ago - Lasted about 18 hours
Official incident page

Incident Report

Start Time : Nov 19, 2025 - 10:20 PST We have received a notification from our Provider regarding a carrier-partner incident currently impacting toll-free SMS and MMS services. Customers may experience delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free with T-Mobile.
Components affected
SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 11/20/2025 12:45PM

A fix was implemented by mobile carrier teams for the issue impacting toll-free SMS and MMS services.

Monitoring for the issue impacting toll-free SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

End Time : Nov 19, 15:17 PST

MONITORING 24 days ago - at 11/19/2025 07:13PM

A fix has been implemented by mobile carrier teams for the issue impacting toll-free services.

At this time, carrier teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly

INVESTIGATING 24 days ago - at 11/19/2025 06:51PM

Start Time : Nov 19, 2025 - 10:20 PST

We have received a notification from our Provider regarding a carrier-partner incident currently impacting toll-free SMS and MMS services.

Customers may experience delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free with T-Mobile.

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