Outage in SnapOne

Lutron LEAP Integration Update

Resolved Minor

October 06, 2025 - Started 4 months ago - Lasted about 1 month
Official incident page

Incident Report

We identified a bug in the Lutron LEAP protocol driver that, when used with OS 4.x systems, could cause integrations to go offline. This issue was fixed and a new driver was deployed last week. However, a subset of systems experienced forced dropouts after the update, which require re-pairing the Lutron bridge. We are working to identify and proactively notify all affected dealers. There are no ongoing dropout issues beyond this subset, and the fix fully resolves the problem for all systems upgrading from OS 3 to OS 4.x. We will update this post with additional details as we complete dealer notifications and continue improving our deployment and testing processes to prevent future occurrences.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/18/2025 08:47PM

The post-update forced-drops issue has been resolved. Thank you for your patience and understanding.

Your ADI/Snap One Engineering team

IDENTIFIED 4 months ago - at 10/06/2025 06:32PM

We identified a bug in the Lutron LEAP protocol driver that, when used with OS 4.x systems, could cause integrations to go offline. This issue was fixed and a new driver was deployed last week.

However, a subset of systems experienced forced dropouts after the update, which require re-pairing the Lutron bridge. We are working to identify and proactively notify all affected dealers.

There are no ongoing dropout issues beyond this subset, and the fix fully resolves the problem for all systems upgrading from OS 3 to OS 4.x.

We will update this post with additional details as we complete dealer notifications and continue improving our deployment and testing processes to prevent future occurrences.

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