Snyk Outage History

Snyk experienced a service degradation affecting their GitHub Cloud App integration for 3.3 hours, causing delays or failures in Snyk scans for customers using this integration. The incident impacted Snyk Open Source services and required invoking their Incident Response team. The issue was resolved after monitoring confirmed no further degradation was observed.

Snyk experienced a service disruption that prevented free users from signing up for new accounts on the platform. The issue lasted 30 minutes and was classified as a minor incident. Engineers investigated and resolved the signup functionality problem through their standard incident response process.

Snyk experienced a 56-hour degradation of Bitbucket Cloud integration services, affecting customers' ability to create/edit integrations, list and import repositories, run tests and PR checks, and create fix PRs across all Snyk products (Open Source, Code, Container, IaC, and AppRisk). The team identified the root cause, deployed fixes including a workaround for the Bitbucket Connect App, and resolved the incident after a monitoring period to ensure stability.

Snyk's recurring tests experienced degradation for approximately 12 days, causing daily and weekly recurring tests to fail to execute as expected or experience significant delays. The issue affected Snyk Open Source and Snyk Code components, with engineers identifying recent Reachability engine updates for Java and JavaScript as the root cause. The incident was resolved by temporarily reverting these engine updates, which restored normal test execution but caused temporary fluctuations in vulnerability status and risk scores for affected languages.

Snyk experienced a 3.4-hour degradation affecting Go project scans for customers using Full Source Code Analysis, causing issues with importing, PR checks, manual tests, and recurring tests. The incident impacted Snyk Open Source components and affected a small subset of customers. Engineers implemented a fix and monitored the service until full recovery was confirmed.

Snyk experienced a sign-up issue that prevented free users from registering for the platform, affecting all major components including IaC, Open Source, Container, and Code services. The incident lasted 1.3 hours before engineers deployed a fix and restored normal sign-up functionality.

Snyk's Reporting (Analytics) service became unavailable across the entire platform, affecting all major components including Snyk IaC, Open Source, Container, and Code services. The incident lasted 4 hours before engineers implemented a fix and restored normal functionality. After a monitoring period to ensure stability, the incident was fully resolved with no further impact observed.

Snyk experienced degradation in their recurring tests service that prevented some customers' daily tests from executing as expected, affecting Snyk Open Source and Snyk Code components. The incident lasted 93.1 hours, during which a portion of daily recurring tests experienced delays relative to their usual schedule. The issue was resolved after engineers cleared all backlogs and restored normal service operations.

Snyk experienced a degradation affecting PR Checks in their Open Source and Code services, causing processing delays that left PR Checks stuck in a processing state for customers. The incident lasted approximately 120 hours before engineers deployed a fix and confirmed resolution through monitoring. The issue impacted customers' ability to complete their pull request security checks in a timely manner.

Snyk experienced elevated processing times for PR/MR checks across different source code management systems, affecting both Snyk Open Source and Snyk Code components. The degradation specifically impacted customers using app.snyk.io, causing delays in pull request security scanning workflows. The incident lasted 1.1 hours while engineers investigated and resolved the processing delays.