Document Request Link Generation Degradation

The issue affecting Document Request link generation has been resolved, and functionality has been fully restored.

Our engineering team has completed the necessary changes and validated the fix. Users should now be able to generate Document Request links normally.

We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.

We are currently completing our post-incident review and will publish a Root Cause Analysis (RCA) within the next few days once that review is complete.

We are continuing to work on a fix for the issue affecting Document Request link generation. The revert process is taking longer than initially anticipated.

Our team remains actively engaged and is working through the revert. Once it is complete, we will immediately begin validation to confirm that functionality has been fully restored.

We apologize for the continued inconvenience and appreciate your patience while we work toward resolution. We will provide another update as soon as recovery has been confirmed.

We have identified the issue causing Document Request link generation to remain in a loading state for some users.

Our investigation determined that the degradation was caused by a recent change that introduced an additional permission requirement for this action. We are currently reverting the related change to restore normal functionality.

We expect recovery within approximately 15 minutes and will provide another update once the functionality has been fully restored.

We are investigating an issue where some users may be unable to generate Document Request links from the dashboard. Affected users may see the link generation process continue loading instead of returning a generated document request link.

Initial investigation indicates this may be related to role provisioning or permission configuration impacting a subset of accounts. Our team is working to confirm the required permissions and restore functionality for impacted users.

We will provide another update as soon as more information is available.